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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Kevin Brown

Kevin Brown

Principal Agent Licensed in Property, Casualty, Life Accident and Health

Pittsburgh native, Kevin Brown, has been on the forefront of providing reliable insurance protection for individuals, families, and businesses for over twenty years in the Greater Pittsburgh Region. His motto of putting clients first and maintaining the utmost level of professionalism has led him to become one of the most respected insurance agents in the area.

Kevin uses his extensive experience to support his clients by listening to their needs, helping them flesh out their coverage goals and then helping them to implement a plan that will meet and, most times, exceed all of their concerns. His agency represents multiple companies to serve his clients with auto, home, commercial, and life insurance.

Kevin is a graduate of California University of Pennsylvania and holds a Bachelor of Science degree in Business Administration.

Chaka Poole

Agent Licensed in Property and Casualty, Life Accident and Health / Office Manager

Chaka K. Poole began her professional career with the agency in June of 2013, initially as a customer service representative. However, her trajectory quickly evolved as she discovered an inner passion for helping people and businesses navigate the intricate domain of insurance. Eventually, her drive for excellence culminated in the attainment of a license in property and casualty insurance for business and personal lines, and subsequently, accident, health and life insurance as well. Facilitating her transformation is a wealth of knowledge in business consulting, entrepreneurship, office administration, sales, and training and development.

Chaka especially excels in the arena of educating and advising businesses throughout Pittsburgh and surrounding metropolitan areas. She has contributed greatly to the agency’s exposure which has resulted in many production rewards for exceptional customer service while continuing to maintain the agency’s profitability.

Chaka graduated Summa Cum Laude with a Bachelor of Arts in Business and is working towards her Masters in Organizational Leadership at Duquesne University. She holds extremely high goals and continues the pursuit of excellence as exemplified by the agency principal, Kevin Brown.

Rose Avery

Rose Avery joined the Brown Insurance Agency family in 2022, as an agent and customer service representative. Rose has been licensed in life, health and annuities since 2008, expanding into personal lines in 2022. Her passion is to share knowledge and help her customers resolve their insurance needs.

Rose is an alumna of Robert Morris University and holds a bachelor’s degree in Business Administration.

Connie Bettis

Connie Bettis

Agent Licensed in Property, Casualty, Life Accident and Health

Connie Thornhill Bettis graduated from Indiana University of Pennsylvania with a degree in Business Administration and later obtained her MBA from the University of Phoenix. Connie joined Prudential Financial in 2008 where she obtained her Life & Health, Property & Casualty, and Securities licenses. After working several years at Prudential Connie became a broker and joined the Brown Agency. Connie focuses on helping individuals and small business owners with comprehensive financial planning in the areas of insurance and investments with a passion in retirement, business succession, and estate planning.

As a Financial Professional on a mission to serve and educate her community, Connie has conducted financial literacy classes at churches, community organizations, and women’s groups. She has been a panelist for the African American Leadership Conference, African American Chamber of Commerce, National Black MBA, and has been a guest speaker on the Allegheny County MWDBE radio talk show “Taking Care of Business”.

Connie served 4 years as Secretary of the Board of Directors of the North Shore Community Alliance and is currently the Treasurer of the Pittsburgh Chapter of Girlfriends.