Agent Licensed in Property and Casualty, Life Accident and Health / Office Manager
Chaka K. Poole is a licensed insurance advisor at the Brown Insurance Agency located in Pittsburgh, Pennsylvania. She started her career at the Brown Agency in June of 2013 as a customer service representative. She then discovered she had a passion for helping people in the insurance industry and became licensed in property and casualty for business and personal lines and later becoming licensed in accident, health and life.
Chaka graduated Magna Cum Laude with a Bachelor of Arts in Business and is working towards her Masters in Organization Leadership at Duquesne University. She has always had a strong focus on customer service throughout her career and has dedicated herself to making sure the clients of the Brown Agency are always approached with the highest level of service regardless of the situation.
Chaka has assisted the agency with obtaining many production awards and is diligently working to continue to keep the agency profitable. In June 2019, Chaka completed the Producer Overdrive Training Program through Erie Insurance, which provided her with knowledge to become the Commercial Insurance Expert in the office. Chaka has extremely high goals and has been nothing short of an extension of the Principal Agent, Kevin Brown.